To create an account, click on the "Login" button at the top right corner of our homepage. Then Click on "Sign Up". Fill in the required details, and you'll receive a confirmation email to activate your account.
You can place order, click on “Buy Now” button of the product page. You will be directed to “Check Out” page. If you have already signed up, then your default address will automatically be filled. You can change the address if required. Then click on “Checkout Now” button. Then choose your payment method and click on “Checkout Now” button again to place the order.
You can change your delivery address before it is shipped. To do so, please contact our customer service team at 01-5900584 as soon as possible with your order details.
Cancel the order and place the order again with the desired product color.
*Product Color cannot be changed once your order is shipped.
Yes, you can cancel your order before it is shipped. To do so, please contact our customer service team at 01-5900584 as soon as possible with your order details.
Currently we are providing free shipping on all products.
Currently, we offer shipping within Nepal only. We are working on expanding our services to international locations in the near future.
Delivery time depends on your location and the availability of the product. Typically, it takes 1-5 business days for orders to be delivered.
There are 2 payment methods available on our platform right now: Cash on Delivery and Online via Khalti.
During the warranty period, X-AGE will replace the product for any manufacturing defects and if it does not imply with the specifications mentioned.
Please note that this warranty does not cover damage caused by misuse, accident, or neglect, unauthorized repairs or modifications, normal wear and tear, such as cosmetic damage or degradation of battery capacity over time and damage caused by exposure to extreme temperatures, liquids, or other environmental factors not within the product's specifications.
In order to claim warranty, kindly contact our service center before your warranty period expires. Service center details has been provided in our “Contact Us” page.
You can also email us at heritage.intl2021@gmail.com
We offer a 7-day return policy for most products. If you are not satisfied with your purchase, you can return it within 7 days of delivery, provided it is in its original condition and packaging.
To initiate a return, please contact our customer service team at 01-5900584 with your order number and reason for return. They will guide you through the process.
Once we receive and inspect the returned item, we will process your refund within 7-10 business days.